P. Manasa and Dr. U. Devi Prasad 2024. Heritage Hotel And Customer Sentiment– Online Reviews Using Text Mining Analysis. (A Case Study Of Taj Falaknuma Palace). Educational Administration: Theory and Practice. 30, 5 (May 2024), 1590–1598. DOI:https://doi.org/10.53555/kuey.v30i5.3124.