ANJU; PROF. PARDEEP GUPTA. Customer Satisfaction With E-Service Quality Management Practices: A Comparative Study Of Public Banks And Private Banks In India. Educational Administration: Theory and Practice, [S. l.], v. 30, n. 4, p. 8401–8408, 2024. DOI: 10.53555/kuey.v30i4.2735. Disponível em: https://kuey.net/index.php/kuey/article/view/2735. Acesso em: 6 oct. 2025.