MS.ROHINI MARWAHA; DR. RICHA BHATIA. Understanding The Impact Of Gestures To Mitigate The Negative Impact Of Service Failure. Educational Administration: Theory and Practice, [S. l.], v. 30, n. 3, p. 2266–2280, 2024. DOI: 10.53555/kuey.v30i3.3971. Disponível em: https://kuey.net/index.php/kuey/article/view/3971. Acesso em: 3 jul. 2024.