VINAYAK SOHANI; DR. BHAWNA SHARMA. Study of Technology Based Self-service Attributes and its Impact on Customer Satisfaction. Educational Administration: Theory and Practice, [S. l.], v. 30, n. 5, p. 9338–9351, 2024. Disponível em: https://kuey.net/index.php/kuey/article/view/4558. Acesso em: 22 sep. 2025.