ANIL KUMAR; DR. SUBHABAHA PAL. Empirical Investigation Of The Influence Of Service Quality And Physical Attributes On Customer Delight And Loyalty In Indian Five-Star Hotels. Educational Administration: Theory and Practice, [S. l.], v. 30, n. 5, p. 12928–12932, 2024. DOI: 10.53555/kuey.v30i5.5615. Disponível em: https://kuey.net/index.php/kuey/article/view/5615. Acesso em: 3 jul. 2024.