MS. BHAVNA RAY; DR. MANOJ SRIVASTAVA. A Systematic Review On Impact Of Service Quality On Customer Satisfaction In Heritage Hotels. Educational Administration: Theory and Practice, [S. l.], v. 29, n. 4, p. 3384–3393, 2023. DOI: 10.53555/kuey.v29i4.8022. Disponível em: https://kuey.net/index.php/kuey/article/view/8022. Acesso em: 27 sep. 2025.