Abdul Rahman S Senathirajah, Wan Nur Syahidah Ghazali, Veera Pandiyan Kaliani Sundram, Irwan Ibrahim, Yoshiki Nakamura, and Norina Ahmad Jamil. “Service Quality Improvement And Innovation Of A Local Authority And Enforcement Organization In Malaysia. A Case Study Of Tyt Authority”. Educational Administration: Theory and Practice, vol. 30, no. 5, May 2024, pp. 2865-71, doi:10.53555/kuey.v30i5.3362.