Anju, and Prof. Pardeep Gupta. “Customer Satisfaction With E-Service Quality Management Practices: A Comparative Study Of Public Banks And Private Banks In India”. Educational Administration: Theory and Practice 30, no. 4 (April 30, 2024): 8401–8408. Accessed April 2, 2026. https://kuey.net/index.php/kuey/article/view/2735.