Ms.Rohini Marwaha, and Dr. Richa Bhatia. “Understanding The Impact Of Gestures To Mitigate The Negative Impact Of Service Failure”. Educational Administration: Theory and Practice 30, no. 3 (May 18, 2024): 2266–2280. Accessed July 22, 2024. https://kuey.net/index.php/kuey/article/view/3971.