Om Sharma, and Dr. Sukanya Kundu. “The Impact of Quality Management Tools &Amp; Techniques and Innovative Emerging Technology on Smes Quality Orientation and Firm Performance”. Educational Administration: Theory and Practice 30, no. 1 (January 25, 2024): 4105–4114. Accessed January 3, 2026. https://kuey.net/index.php/kuey/article/view/7792.