A Study On Emotional Intelligence And Job Performance Of Woman Employees In Retail Sector With Reference To Ernakulam District, Kerala State

Abstract

In recent years, a few organizations have experienced rapid changes to globalization and competitiveness.  Such organizations should, therefore, hire a new generation of qualified officers to deal with and address the changes and competition. Current study focuses on investigating the influence of demographic factors on the level of emotional intelligence among the retail sector respondents in Ernakulam district, Kerala state. These factors tested against being determined by their age, marital status, family types, year of experiences and annual income. EI is one of the most significant performance indicators for workers. Therefore, well-managed emotions play a central role in the productivity of employees. Emotional intelligence affects not only the career but also the workplace. Emotionally intelligent work improves the performance of people by encouraging positive relationships, good group performance, and social conditions. This article explores from a theoretical perspective the impact of emotional intelligence on the success of individuals. In our study on emotional intelligence and job performance of woman employees in retail sector with reference to Ernakulam district, Kerala state.