Perception Towards E-Health Services- Government Initiatives In India

Abstract

Number of Indian government initiatives have been started to create awareness and bring in health conscious among its citizens. Different Missions and various apps are included in such government initiatives. The goal of the current study is to determine the characteristics of government eHealth service users and non-users and examine the distinctions between the two. Present research presents a typology of Urban Indian citizens. Perception and attitude towards usefulness of such government eHealth missions and services are studied though structured questionnaire. Seven distinct groups were found after doing a cluster analysis on 187 responses. Dimensionality reduction techniques preceded cluster analysis. Compilation of results suggests that there is no consistent pattern, as limited number of people have adopted such initiatives. Reluctance and lack of trust in these platforms and apps are found to be some of the major hinderance, limiting the utilisation and adoption by Indian citizens.