Leader’s Emotional Agility And Educational Organization’s Performance Through The Six Sigma Ways In The Engineering Service Industry

Abstract

Our goal was to demonstrate how a few value-adding elements from traditional Six Sigma tools help in reduced the errors in Project deliverables in the engineering service industry. Intension is to have high confidence on the deliverables and how it satisfies the customer that will take in alignment with management expectations through educational industrial training institutes. Six Sigma is a disciplined methodology that uses data and statistical analysis to measure and improve a company's operational performance by identifying and eliminating "errors" in service-related processes. Six Sigma applies in different ways in different companies. For some, Six Sigma is a total management philosophy, for others it is simply a process improvement effort designed to increase productivity and reduce costs. Educational organizations and Industrial training institute have started to understand the Six Sigma and designed to increase productivity and reduce costs. The actual design and construction of industrial systems, buildings and other major infrastructural elements can involve architects, engineers, designers, contractors, suppliers and manufacturers. Adding to the overall complexity of the projects, all the stakeholders are require effective methods for working with deliverables and non-deliverables that often consists of more data in tens or thousands of files. Engineers and Designers are required to manage the complex relationship between engineering data, engineering drawings, related documents within their existing business processes and to make the most current revision of those documents available whenever and wherever they are required with zero error. Over the last few years of studying error reduction in project deliverables that executives and work teams are really out of touch with one another. This is true of both project management and technical teams across the strategic, tactical, and project progress. Executives have a quality deliverable expectation that is almost always dramatically shorter schedule than what their teams say they need to do the job right. Completing a set of tasks correctly and fully is what teams try to do. Management forces these teams to do their work faster than that. The goal of this paper aims and shed light on the Six Sigma, emotional agility and educational organizations performance and have to increase profits, customer in confidence and customer satisfaction by eliminating variability, errors and rework.