Leveraging ChatGPT for Mental Health Support: Case Study using Text Analytics

Abstract

ChatGPT is a tool that has become exceedingly popular in various fields ever since the general public could access the platform in 2022. It is a chatbot powered by Artificial Intelligence and has been a disruptive innovation in the world of technology. As this technology tries to emulate human intelligence, there has been improvement in how much emotional intelligence ChatGPT displays. Thus, there is potential for ChatGPT to provide a supportive and interactive experience in mental health communities, ultimately contributing to suicide prevention efforts. ChatGPT’s responses to online posts identified as a cry for help are analysed using Qualitative Analysis and Text Analytics. This novel approach suggests leveraging ChatGPT as a tool to enhance mental health and cultivate positive interactions with those seeking assistance online to enhance their mental health.