Intellectual And Emotional Brilliance: Unraveling The Motivational Pathways To Job Satisfaction And Employee Performance

Abstract

This research was conducted with the aim of investigating the impact of intellectual intelligence and emotional intelligence on job satisfaction and employee performance at the Suzuya Department Store, Riau Province. Apart from that, this research also aims to examine the role of motivation in mediating the influence of intellectual intelligence and emotional intelligence on job satisfaction and employee performance at the Suzuya Department Store, Riau Province. The population of this study consisted of employees of the Suzuya Department Store, Riau Province, the sampling technique used convenience sampling with a total sample of 138 employees. Data analysis was carried out using Structural Equation Modeling (SEM) with the Partial Least Squares (PLS) method. The research results show that there is a direct influence of intellectual intelligence on motivation, as well as a direct influence of emotional intelligence on job satisfaction and employee performance. Apart from that, motivation also has a direct influence on employee performance. Other findings from this research indicate that motivation plays a role in mediating the influence of intellectual intelligence on employee performance at the Suzuya Department Store, Riau Province. However, this research also found that there is no direct influence of intellectual intelligence on job satisfaction and employee performance, and there is no direct influence of emotional intelligence on motivation. In addition, motivation does not mediate the effect of emotional intelligence on job satisfaction, as well as emotional intelligence on job satisfaction and employee performance.