Service Quality And Teaching Performance At The Instituto Superior Pedagógico Privado Del Centro

Abstract

Higher education plays a crucial role in the economic, social, and cultural development of a country. However, it is facing several challenges at present. Professors are directly responsible for providing good service quality in higher education institutions, and evaluating teaching performance demonstrates the institutional interest in achieving its objectives and goals. Effective management of the institution’s service quality can help achieve optimal teaching performance. Objective: The objective of the study was to explore the correlation between teaching performance and service quality at the Instituto Superior Pedagógico Privado del Centro de Huancayo, Peru. Method: This is a correlational study that was conducted on a sample of 50 students who were enrolled during the August-November 2023 academic term. To evaluate the service quality, the SERVQUAL model and the teaching performance questionnaire were used. Likewise, descriptive statistics and Spearman’s correlation test were applied to determine the association between service quality and teaching performance. Results: A low significant direct association was found (p=0,023; rho=0,321) between the study variables. The level of perceived service quality and teaching performance was high at 48% and 70%, respectively. Conclusions: There is a direct correlation between service quality and teaching performance at the Instituto Superior Pedagógico Privado del Centro de Huancayo.