Legal Protection For E-Commerce Consumers Who Receive Products That Do Not Comply With What Was Agreed

Abstract

Trading activities in society are growing rapidly. One of the reasons for this is the development of internet-based technology. This phenomenon is becoming increasingly relevant with the rapid growth of electronic commerce and the increase in online transactions. This research aims to analyze the legal protection provided to E-Commerce consumers who experience a discrepancy between the product received and what was promised in the transaction. This research uses a normative and empirical legal approach by analyzing legal regulations governing consumer protection in the context of E-Commerce. The research results show that e-commerce has become an inseparable part of the modern business world, with contracts as the main basis for online transactions. Law Number 8 of 1999 concerning Consumer Protection provides a strong legal basis for protecting consumers, with rights such as selection of goods/services, correct information, and compensation if goods/services are not suitable. Article 62 paragraph (1) of the Consumer Protection Law provides strict criminal sanctions for violations. The ITE Law and PP PSTE are the relevant legal foundations in e-commerce, ensuring valid electronic contracts. Synergy between legal foundations, business ethics and consumer awareness is needed to create a safe and trustworthy e-commerce environment.