The Importance Of Top Management Commitment To Applying Total Quality In Developing Institutional Performance

Abstract

The study aimed to identify the concept of Total Quality as a modern administrative approach to the Management Science. Also, its importance to all service and productive organizations and the extent of the importance of Management Commitment to applying Total Quality as one of the most important dimensions of total quality, in addition to identifying the benefits of applying Total Quality in improving and developing institutional performance. The researcher relied on the descriptive inductive scientific method. In the process of collecting data and theoretical information, depending on peer-reviewed journals, scientific theses, studies, research, references, and Arab and foreign scientific books, the study reached a set of results, the most important of which is the Management Commitment to applying Total Quality Management. It will lead to improving institutional performance in all departments of the institution. It will lead to increased effectiveness and employees’ efficiency, thus reducing functional deviations and reducing errors in reaching the desired goals. Top Management must pay more attention to improving the application of Total Quality Management because of its ability to have a positive and effective impact on levels of institutional performance.