From Measurement To Training For Rehabilitation Service Excellence

Abstract

This empirical research aimed to measure the service excellence culture of the community-based rehabilitation centres to train the employees and serve the parents/guardian and trainees (persons with disability) more effectively for sustainability. This survey research was done nation-wide and it yielded one thousand and twenty-nine usable questionnaires. Quantitative statistical analysis was done. The measurement analyses included the reliability and validity analyses that had found the reliable and valid measures. SmartPLS SEM was employed for the relevant measurement and relationship analyses. The measurement analysis confirmed that the rehabilitation service excellence culture is a multi-dimensional measure and it correlates positively with the health-related variables. The measurement scale and information system will be instrumental for information gathering, training and service improvement to co-serve the trainees (persons with disability) with the parents/guardians.