A Study On Work Motivation Of Vietnamese Civil Servants

Abstract

Creating work motivation to civil servants is a cornerstone of any state agency. Without work motivation, civil servants, in spite of having good working competence, can still perform their duties ineffectively. In other words, work motivation is a factor that motivates civil servants, maintains their efforts and adjusts their behaviors in performing public duties. When being motivated to work, civil servants are willing to make more efforts, maintain a positive work pace, be proactive and persevere in overcoming difficulties to achieve productivity, work goals and contribute to the development of their organization. In terms of human resource science, there have been different studies on work motivation, objective and subjective factors that influence the formation and maintenance of civil servants’ work motivation. In this study, based on a literature review of previous studies, the theoretical framework of work motivation was built up, addressing some basic influencing factors to work motivation of civil servants, including: Justice in public service performance appraisal; Accuracy in public service performance appraisal; Satisfaction of civil servants in public service performance appraisal. A survey was conducted to collect opinions of civil servants from some certain central and local agencies in Vietnam, including the Ministry of Home Affairs, the Ministry of Health, Hoa Binh province, Hanoi city, Hai Phong city with a realistic sample size N = 649 civil servants. The results show that: Justice, accuracy and satisfaction in public service performance appraisal is all meaningful to the research model and have a positive influence on work motivation of Vietnamese civil servants Of these factors, "Employees’ satisfaction in evaluating public in performance appraisal" has the greatest impact on the work motivation of civil servants, followed by "Justice in public service performance appraisal". "Performance appraisal accuracy" has the smallest impact on work motivation of Vietnamese civil servants. The findings lead to recommendations of appropriate policies to create more work motivation to Vietnamese civil servants.