Challenges For Student Satisfaction Of Internship Program In Hospitality And Tourism Industry In Gurugram, Haryana- A Literature Review

Abstract

The hospitality and tourism industry in Gurugram, Haryana, is rapidly growing, providing numerous opportunities for students pursuing related degrees. Internships play a crucial role in bridging the gap between theoretical knowledge and practical skills. This exploratory study is to investigate the challenges that bachelor students of Hospitality and Tourism Management (Hotel and Tourism) often experience and need to overcome themselves through internship programs at enterprises in hotel, restaurant, travel, and tourism settings in Gurugram,Haryana. Data from 400 valid answers out of 442 respondents who have experienced their internship programs to identify the industry-specific difficulties that trainees must overcome in order to attain satisfaction with the internship term. The results show the main challenges are communication and conduct, working hours, problem-solving skills, self-confidence, supervision, and working environment but physical requirements. The conclusions help not only future student interns for better preparation but also indicate the Hospitality and Tourism Training Schools and industry enterprises the preparedness for students in psychology and skills to experience the most satisfactory and fruitful internship, which plays essential role in attracting talents to remain in Hotel and Tourism industry and mark the effectiveness of university training program.However, ensuring student satisfaction with these internship programs presents several challenges. This study aims to identify and analyze the key factors influencing student satisfaction with internship programs in the hospitality and tourism sector in Gurugram. Through a mixed-methods approach, including surveys and interviews with students, industry professionals, and academic coordinators, the research explores issues such as the alignment of academic curriculum with industry requirements, quality of mentorship, work environment, compensation, and career development opportunities. Preliminary findings suggest that mismatched expectations, inadequate support from mentors, and limited opportunities for skill application are significant deterrents to student satisfaction. The study concludes with recommendations for educational institutions and industry partners to enhance the internship experience, thereby improving overall student satisfaction and better preparing students for successful careers in the hospitality and tourism industry.