A Study On The Barriers Associated With The Implementation Of Total Quality Management Practices By The Service And Manufacturing Medium Enterprises Of Kamrup (Rural) And Kamrup (Metropolitan) Districts Of Assam

Abstract

By implementing Total Quality Management, organizations can identify areas for improvement, implement continuous improvement initiatives, and strive for excellence in all aspects of their operations. However, there are several barriers to effective implementation of TQM. This includes lack of business experience and knowledge, financial as well as human resource limitations. Hence, this study aimed to identify such barriers in case of Service and Manufacturing Medium Enterprises in Kamrup (Rural) and Kamrup (Metropolitan) Districts of Assam in North East India. Data was obtained through survey of owners and employees of 65 service based and 77 manufacturing based medium enterprises of the districts. The findings revealed barriers like inability to change organizational culture, lack of preparation of budgets and reports etc. faced by the owners of the enterprises. Lack of rewards and recognition, failure of the management to continually improve etc. were some of the challenges faced by employees of these enterprises.