Strategic Human Resource Management as a Catalyst for Organizational Agility in the Indian IT Sector: A Mixed-Methods Study in NCR

Abstract

Strategic Human Resource Management (SHRM) has emerged as a vital driver of organizational success in today’s volatile, uncertain, complex, and ambiguous (VUCA) business environment. As organizations face dynamic markets, digital disruption, and the evolving nature of work, agility has become essential for survival and competitiveness. Organizational agility—defined as a firm’s ability to sense environmental changes and respond swiftly—is especially critical in the IT sector, where innovation cycles are short and competition is intense.

This study investigates the role of SHRM as a catalyst for enhancing organizational agility in the context of Indian IT firms in the National Capital Region (NCR). The NCR, comprising Delhi, Gurugram, Noida, and surrounding areas, is a major IT hub that includes a diverse mix of multinational corporations (MNCs), startups, and public-sector firms.