An IVRS System in health care for Elderly in Rural India A study on CSR Initiative by TCS

Abstract

An Indian traditional family system had been designed to provide socio-economic security to the elderly family members. In today’s scenario where we see a drastic shift in the family structure due to education, occupation or otherwise witnesses a sharp rise in the difficulties faced by old age people. The elderly is now more prone to social insecurities be it psychological, physical, or financial. Moving from a joint setup to nuclear families in recent years have further fueled the problem. Through my paper we suggest a viable solution to an extent for reducing the hardships faced by elderly, especially in far flung remote areas. The focus is on such people who are not very well-versed with the technology, so are non-digital in the digital India. We propose a IVRS (interactive voice response system) based model which can be very easily implemented, with the existing infra-structure, by the collaboration of local NGOs, telecom service providers with our team of highly dedicated professionals.