Achieving Efficient Frontiers In Hospital Supply Chains Through Moderation Of Supplier Relationship And Evaluation Criteria Using Data Envelopment Analysis

Abstract

This paper aims to empirically evaluate all hospital suppliers and identify the benchmarked practices to have an efficient frontier. The paper studies the hospital categories that follow a strategic method of  Supplier Relationship Management (SRM) and the Supplier Evaluation Criteria (SEC) with their suppliers to help Hospital Policymakers and Hospital Administrators understand healthcare functioning. The study aimed to understand the relationships between healthcare providers and their suppliers, and also to increase the quality of performance by strengthening supplier evaluations.

The study contributes to the novel idea of benchmarking the SRM and SEC parameters of various industries and imbibing them into the healthcare sector with Data Envelopment Analysis to ensure an efficient frontier to healthcare. It also contributes to exploring the level of SRM and SEC practices and their impact. Thereby allowing us to identify the target hospitals to scale up the performance by adopting the practices. The novelty of the study contributes to its ability to address the performance rating of hospitals by supplier selection and evaluations. The findings revealed the DEA identifies and suggests efficient hospital performance by examining the level of practice and impact of SRM and SEC in healthcare. Helping the hospital administrators understand the health governance in India. The proposed analysis acts as a good guideline to improve hospital performance.