Optimizing E-Resource Utilization In Business School Libraries: A Lean Six Sigma Approach

Abstract

The main objective of the paper is to identify the causes for lower usage of online resources and to suggest steps for improving the overall utilization of online resources in a centralized library of a private business school based in South India. The paper intends to demonstrate how Lean Six Sigma tools can be adopted to improve the online usage of resources. The college management is concerned with non-utilization of online library resources and fall in the reading frequency of students. The management has contacted one of the authors, who is pursuing his research in the area of library sciences, to address the problem. Lean Six Sigma methodology (LSS) was employed, and the main issue was gauged by the DMAIC methodology. The methodology was coupled with AHP method to prioritize the causes for lower utilization of online resources. The name of the institution is disguised for confidentiality purposes and the paper provides some crucial insights in the adoption of Lean Six sigma in a private business school setting.