The Effect Of Public Service Motivation, Self-Efficacy, And Competency On The Performance Of Civil Apparatuses

Abstract

With a focus on State Civil Apparatus (ASN) performance, this study investigates the impact of public service motivation, self-efficacy, and competence, both directly and indirectly through intervening variables. Understanding these factors is critical for enhancing the quality, effectiveness, and efficiency of public services. Employing a quantitative approach with a questionnaire, the research targets ASN across six Regional Offices within the South Sumatra Province, totaling 438 individuals. Through Proportionate Stratified Random Sampling, data from 209 participants were analyzed using SEM Lisrel 8.80. Results indicate significant positive effects of public service motivation, self-efficacy, and competency on ASN performance. A higher level of these factors correlates with enhanced effectiveness and efficiency. These findings underscore the importance of considering these aspects in ASN recruitment, training, and development, emphasizing the need for a supportive work environment to boost performance.