The Relationship Between Trust In Technology Measures (TTM) And System Usability Scale (SUS) In The Subjective Measures Of VR Products

Abstract

In various fields, like web shopping,e-health, and information systems trustand usability have been found to be linked. Technology trust is based on beliefs about a technology's characteristics. According to research, trust is a vital aspect in the success of various systems, such as e-markets, e-commerce, and social networks.The perceived utility of technology can help or hurt trust in it. As a result, a low level of usability may jeopardise a user's trust in their technology, which may cause a negative attitude toward the product. Although this link is critical in the areas mentioned above, empirical research on trust and usability in virtual reality is scarce.The purpose of this article is to present the first collection of statistics on the relationship between usability and trust in virtual reality. Three distinct virtual reality systems were employed to acquire this data: a CAVE, a desktop 3D application, and a flying simulator.The findings suggest that i) the most well-known survey for assessing trustand usability could be used to virtual reality, and (ii) There is a high correlation between people's satisfaction and trust in virtual reality usage, and (iii) there is a link betweentrustand usability for various systems.