Medical Tourist’s Perception Of Service Quality And Its Impact On Patient Satisfaction: A Study Of Chandigarh Tricity
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Abstract
Medical tourism refers to the practice of individuals traveling to a different nation to receive healthcare services, which typically include various activities and procedures. The tendency originated in the 18th to 20th century, as less developed nations sought medical treatment in more technologically advanced nations. The trend has grown throughout the 21st century as a result of developments in global medicine and transportation. Presently, individuals from developed nations are traveling to developing countries in search of medical care because of the cost-effectiveness, superior quality, and additional conveniences offered. Medical tourism locations encompass a wide range of participants, such as hospitals, healthcare facilities, proficient experts, and top-notch healthcare services. India has witnessed substantial expansion in medical tourism in the last 15 years.
The data from medical tourists was collected via convenience sampling. The survey includes medical tourists who visited hospitals and clinics in the Chandigarh Tricity region of India. A total of 120 replies were gathered, with 45 being from overseas tourists, 20 from expatriates, and 55 from domestic medical tourists who were given the research questionnaire. Information was gathered from a total of 11 hospitals and 17 clinics located in Chandigarh Tricity. The study emphasizes the significance of improving the calibre of healthcare services for individuals who travel abroad for medical treatment. Hospitals are required to comply with quality service standards and implement procedures that are consistent with autonomy, honesty, respect, and fair access to opportunities. Hospitals must also develop protocols for assistive equipment and comply with integrated accessibility standards. The Indian Government's endeavours to bolster medical tourism services have proven successful, although additional improvements are necessary to sustain competitiveness.