Analysis Of Quality Tools In The Educational Arena

Abstract

Total Quality Management (TQM) is a very wide continuous improvement philosophy that has initiated many organizations to jump into the aim to drive their business economically and efficiently, satisfying the customer needs. The elementary statistical tools have fetched a lot of importance, as the Seven Indispensable Tools of Quality for any organization to flourish to the zenith of excellence. Implementation of these seven indispensable tools in the Educational Arena requires the significance of teaching fraternity as the employees or workforce in general. The customers tend to be the parents, who pay the fees and want quality in return for the good result of their wards. Our current work is a case study, to highlight the general principles of TQM involved and to point out how this approach has been and can be used to improve the quality of an academic institution. This will cover the whole of an educational institution and the administrative structure, rather than academic areas and departments. How an educational institution is working with quality issues now will be compared with a TQM approach and the weaknesses and strengthens of the quality work of an institution will be recognized. To reach the objectives of this case study, we will use primary data in the form of interviews, brainstorming, and secondary data in the form of pieces of literature, scientific articles, books, and web pages. To be succinct, the academic excellence tools carried out in our work can be effectively implemented in the higher educational institutions to enhance the quality of education and thereof students' satisfaction.