Contract Management Practice And Procurement Performance Of Rwanda Interlink Transport Company

Abstract

The general objective of this study was to assess the effect of contract management practice on procurement performance of Rwanda Interlink Transport Company. This study gave decision-makers ideas for how to get the most out of contract management not just in the study area but also all over the country. Both correlational studies and descriptive survey research relied on questionnaires to gather data on a wide range of topics. the study's research strategy looked at the connections between the variables. A total of 161 individuals from Rwanda Interlink Transport Company 's finance, tender committee, legal advisers, risk and compliance, sales, and distribution departments in all bus stations across the country made up the study's population. Using Slovin's calculation, the researcher calculated that a sample size of 115 would be appropriate. The adoption of a random technique ensures that every member of the population has an equal opportunity to be picked. Questionnaire and document analysis all played a role in the data collection process. Statistical and numerical representations of the results made the researcher's job easier and provide the reader with a more complete picture of the results. Within the scope of the research, SPSS 26 was used for data analysis. Contract negotiation practice has an unstandardized coefficient of 0.327 (p=0.000<0.05), indicating that for a one-unit increase in contract negotiation, the predicted change in procurement performance is 0.327 units. Contract relationship management practice has an unstandardized coefficient of 0.271 (p=0.000<0.05), signifying that a one-unit increase in contract relationship management practice is associated with a predicted increase of 0.271 units in procurement performance. Contract dispute resolution has an unstandardized coefficient of 0.404 (p=0.000<0.05), implying that a one-unit increase in contract dispute resolution corresponds to a predicted increase of 0.404 units in procurement performance. All predictors show significant positive relationships with the dependent variable, reinforcing their importance in influencing procurement performance. The study recommended that RITCO should institute comprehensive measures including structured negotiation training programs, robust contract relationship management frameworks and dedicated dispute resolution mechanisms.