A Factor Analysis Of Dental Service Satisfaction In India: A Practical Investigation

Abstract

Background: The main goal of offering high-quality dental treatment is to meet the requirements and expectations of patients, create strong connections between doctors and patients, meet defined criteria, and offer a framework for continuous improvement. Making sure patients are happy has been healthcare facilities' top priority. Examining what factors impact Indian patients' satisfaction with dental care is the aim of this study.

Approach and methodology: Participants in this descriptive study were recent dental treatment recipients in the Delhi and National Capital Region areas, drawn from a variety of hospitals and independent clinics. A survey was utilised to gather the data. This survey received responses from 400 people in the Delhi/National Capital Region area. The regression method was employed for the data analysis.

Result: Regression analysis showed that every single one of the investigated factors improved patients' overall satisfaction. A number of aspects of dental care service and its effect on consumer satisfaction were the primary foci of the research. The cleanliness of the dental clinic and the dentist's demeanour have the most impact on Indian patients' levels of satisfaction with their dental care. The link between patients' enjoyment and the dentist's conduct is substantial (r = 0.676), while the correlation between overall hygiene and patients' pleasure is moderate (r = 0.574). While there was a weak relationship between patient satisfaction and treatment cost (r = 0.111 for CO) and physical facility quality (r = 0.292 for PF), there was still some relationship.

Conclusion: Results show that all of the theories were correct, however the overall strength of the relationship was slightly different, according to the empirical study's conclusion. The results can help healthcare facility and clinic managers prioritise these factors when planning programmes to boost patients' satisfaction. A strong doctor-patient relationship, improved hospital service quality according to patient opinions, and a system of continuous improvement can all be facilitated by the study's several dimensions of quality service.