Organizational Climate In The Hotel Industry Sector: Perceptions In The Southeast Of Mexico

Abstract

In recent years, the Mexican southeast has benefited from the country's most important development plans and projects. These have favored an increase in hotel demand, which makes it imperative to improve management and productivity in this sector. Therefore, one element to consider is the organizational climate. The objective of this research is to analyze the perception of the organizational climate in workers in the hotel sector in the state of Tabasco, Mexico. The research had a quantitative approach with a non- experimental, cross-sectional, descriptive design. Data were collected with a questionnaire administered to 110 participants who responded voluntarily. The dimensions of the measurement scale were determined through an exploratory factor analysis; it validated the construct of organizational climate in three factors: remuneration, support and structure. These factors explain a total of 60.62% of the variance. To evaluate the internal structure of the scale, a confirmatory factor analysis was used that yielded satisfactory indices with respect to the goodness of fit of the model. The results indicate that more than half of the population perceives an unfavorable organizational climate; The highest percentage of disagreement was obtained by the structure dimension. It is concluded that this research provides a valid and reliable instrument for future research on the subject. It also provides data that allows measures to be taken to improve the organizational climate in the hotel sector.