A Study Of Quality Management System In Laboratory Services In A Selected Corporate Hospital

Abstract

This study aims to assess the quality management system in the laboratory of a selected hospital. The data was collected from 10 doctors, 10 nurses, 10 laboratory personnel, and 40 patients. The obtained data has been classified and analyzed based on the objectives of the study in the form of diagrams and tables. The results show that 90% of the doctors say they have adequate staff in the laboratory, 100% of them say the quality manager establishes and maintains the process, and specimens are collected in appropriate containers, in appropriate condition, and transported at appropriate time, without any contamination during receiving with doctors written order, 90% of them said there was no complaints from doctors regarding reports, 100% said there is continuous quality improvement carried out in the laboratory and quarterly audit is carried out as per the NABL standards. The patients were moderately satisfied with the fees charged for the laboratory tests and waiting in queue to collect reports, 50% of patients said that fees charged for laboratory tests were affordable. It was found that a very good existing delivery system of service at the laboratory quality is followed in this hospital.