Physical To Digital: The Progression Of Library Services In The Age Of Information Communication Technology And AI

Abstract

This article reviews the historical development of library services, emphasizing notable changes brought about by technology. It tracks the progress of libraries and library services. This study also reveals how library services have dramatically changed between traditional ways of doing things to ICT and AI. The research utilized a qualitative method that includes literature review and thematic analysis to examine how ICT and AI have changed library operations and user interactions. The paper compares traditional, information and communication technology (ICT) based, artificial intelligence (AI) based library services outlining their advantages disadvantages and impacts on library management as well as user experience. Major findings indicate that while the traditional approach focused on physical resources availability as well as personal contacts with librarians helped through in computerized catalogs for digital materials became basis for AI-based improvements such as automated book suggestion tools, personalized recommendations, interactive networks etc. The conclusion of this paper highlighted future directions for AI applications in libraries including ethical concerns, privacy issues, digital gap among others.