Impact Of Digital Transformation On The Excellence Of Institutional Performance: An Applied Study On The Telecommunications Regulatory Commission In Jordan

Abstract

This study investigated the impact of digital transformation on institutional performance excellence within Jordan's Telecommunications Regulatory Authority. The researchers used a descriptive approach and surveying senior and middle management, the study found a strong degree of digital transformation adoption across various dimensions (infrastructure, human resources, culture, and strategy). Similarly, the study revealed a high degree of institutional performance excellence in its dimensions like (Service, Knowledge, and Human resources, except innovation at a moderate level. the study confirmed a significant positive correlation between digital transformation and institutional performance excellence. The study recommended leveraging advanced technologies like cloud computing and attracting talent in digital operations.