Exploring The Effect Of Written Communication On HR Competencies In Smes: A Study Of Kanpur Division

Abstract

The ascendancy of black and white communication in the modern workplace has underscored the imperative of effective written communication in Human Resource Management. Despite its growing significance, the impact of written communication on HR competencies in Small and Medium Enterprises (SMEs) remains a lacuna in extant research. This study seeks to bridge this knowledge gap by investigating the relationship between written communication and HR competencies in SMEs within the Kanpur division.

A comprehensive literature review, conducted using the Scopus database, revealed a dearth of empirical research on this topic, highlighting the need for an in-depth examination. The researcher has opted to explore gaps and styles of research using literature review while the quantitative data has been collected and duly analysed to complete this research. A bespoke questionnaire, developed in consultation with HR experts, was administered to a sample of 300 participants, comprising 1-HR representative and 10-employees from randomly selected SMEs in Kanpur, using quota sampling.

Data analysis, facilitated by SPSS, entailed a battery of tests, including data validity, mean, and ANOVA, to ensure the reliability and generalizability of the findings. The results indicate a statistically significant encouraging association between written communication and HR competencies, suggesting that effective written communication is an essential component of modern HR requirements. The findings also highlight the importance of written communication in modern workspace, where errors are increasingly unacceptable in corporate settings.

This study contributes to the existing body of knowledge on HR management in SMEs, providing empirical evidence on the important role of the selected communication method. Viz. written communication in enhancing HR competencies. The findings have implications for HR practitioners, policymakers, and SME owners, emphasizing the need to prioritize written communication skills in HR training and development programs.