Current and Preferred Organizational Culture: An Empirical Study of Multinational Companies in Information Technology Sector

Abstract

India being the hub of global information technology services, Indian multinational companies need to provide consistent, cost-effective service on a large scale. This prompted the investigation of the current and preferred organizational culture of IT MNCs in India. The study deployed the Organization Culture Assessment Instrument (OCAI) to capture the perception of 450 technical and managerial staff members regarding the prevailing and preferred organizational culture. Data were analysed as per the scoring mechanism recommended for OCAI, resulting in four types of cultures: clan, adhocracy, market, and hierarchical culture. The analysis revealed that the technical staff of MNCs in the Indian IT sector perceived the prevailing organizational culture as hierarchical and preferred the same in the future. The results provide valuable insights for IT MNCs envisioning to compete globally. They value smooth operation through a transparent chain of command for project execution. The findings indicate the significance of hierarchical culture in developing a work environment that encourages efficiency, productivity, and teamwork while also fostering professional development of staff in IT sector.