Applying The Plan-Do-Check-Action (Pdca) In The Vehicle Inventory Registration Process For Sustainable Transportation At Shasha Industries

Abstract

Purpose: To identify the causes of the Road Transport Department (JPJ) registration process at SHASHA Industries (1985) Sdn. Bhd. and implement an improvement plan by using Plan, Do, Check, and Action (PDCA) approach with the Small Group Activity (SGA) concept for sustainable transportation.

Designing/Methodology/Approach: The PDCA cycle, often known as the Deming or Shewhart cycle, is a lean manufacturing technique that was developed in 1930. It's a four-step logical approach for continuous learning and progress. The Small Group Activity (SGA) concept is a method for finding root causes, systematically fixing problems, and ultimately eliminating them.

Findings: Due to JPJ's rejection of documents, the result of these causes identifying reveals that the procedure in the Road Transport Department (JPJ) has a low service quality. As a result, there may be an increase in the number of units that require onsite re-inspection.

Research limitations/implications: The amount of time available to monitor progress throughout time is limited. The improvement plan's findings are based on a one-month measurement, making it impossible to summarise the overall issues.

Practical implication: By using the Plan, Do, Check, and Action (PDCA) approach with the Small Group Activity (SGA) concept to reduce the number of units that need to do onsite re-inspection.

Originality/value: This study paper examines the heavy equipment registration procedure at Malaysia's Road Transport Department, as well as the use of Total Quality Management (TQM) tools to improve it.