Analysis Of User-Satisfaction With E-Service Quality Of Ed-Tech Platforms In India

Abstract

ED Tech is expected to play a vital role in the Indian education system. The New Education Policy (NEP) 2020, has put special emphasis on online and digital education which will pave the way for ed tech to be integrated into the education system of India to deliver better services to users by customised solutions. By analysing user satisfaction with the service quality of online ed-tech platforms in India and taking this as the research objective, this paper follows a questionnaire survey to collect the data based on the experiences of online ed-tech platform users. Here six constructs are based on the service quality of ed tech platforms and the last one construct is based on user satisfaction are framed by the use of existing literature. The conclusion shows that the service quality of ed tech platforms has a positive influence on user satisfaction in some dimensions.