Exploring The Factors Of Employees’ Resilience And Their Impact On Engagement Of Employees In IT Sector, Chennai

Abstract

In the ever-evolving landscape of the Information Technology (IT) sector, the success of organizations relies not only on technological advancements but equally on the resilience and engagement of their workforce. This research aims to untie the complex interplay between these factors of Employees' Resilience and their impact on the engagement levels of IT professionals in Chennai. By comprehensively understanding the dynamics of resilience in the IT sector, organizations can formulate targeted strategies to enhance employee well-being, foster a culture of adaptability, and ultimately elevate workforce engagement to new heights. The findings of this study hold implications not only for the IT industry in Chennai but also for organizations navigating the challenges of the digital era globally.

This study adopts an exploratory and descriptive research approach, employing a mixed methodology that combines both qualitative and quantitative methods. Focusing on the workforce of IT/ITES companies in the Chennai district, the research considers this population as both the target and sample. Convenience sampling is employed for sample selection, with primary data collected through a structured questionnaire distributed to 160 employees within the IT industry in the Chennai district, India. The researcher utilizes a blend of descriptive and inferential statistical techniques to analyze the collected data. Statistical tools, including Mean Analysis, Independent Sample 't' test, Correlation Analysis, and Multiple Regression Analysis, are applied to scrutinize the primary data and draw meaningful insights.

The findings of the study highlight “Self-Efficacy” as the most influential factor shaping employee engagement, contrasting with “Proactive Behaviour,” which demonstrated the least impact. “Social Support” did not significantly influence engagement. The study identified a positive relationship between Employees' Resilience and Engagement within the IT sector in Chennai, emphasizing the need for strategic interventions to strengthen employees' belief in their capabilities. This research contributes valuable insights to the organizational behaviour discourse, emphasizing the importance of fostering employee well-being for sustained success in the dynamic IT/ITES sector. The practical implications extend to HR professionals, leaders, policymakers, and researchers, providing actionable insights for cultivating a resilient and engaged workforce.