Employee Performance in the success of a Hospital

Abstract

Employee performance plays a pivotal role in the success of hospitals, impacting patient care, satisfaction, and overall healthcare service quality. This paper explores the multifaceted dynamics of employee engagement, satisfaction, and their interconnectedness with customer satisfaction in hospital settings. It delves into the principal drivers of employee engagement, emphasizing the importance of job stability, professional growth opportunities, merit-based compensation programs, and work-life balance. Furthermore, it investigates the interrelationship between work engagement and employee performance, highlighting the significance of motivating factors and their impact on productivity and efficiency. Psychological empowerment emerges as a critical factor influencing employee performance, encompassing self-confidence, autonomy, meaningfulness in work roles, and a balanced work-life role. Drawing on research findings, this paper underscores the importance of aligning employee engagement strategies with organizational goals to enhance hospital performance and stakeholder satisfaction. Through a comprehensive analysis, it provides insights into fostering a supportive work environment conducive to employee motivation, satisfaction, efficiency, and ultimately, hospital success.