Development Of A Supervision Model To Enhance Competency In Educational Quality Assurance Among Academic Institution Administrators

Abstract

Quality assurance plays a pivotal role in ensuring the effectiveness and reliability of academic institutions, which requires understanding and attention from their administrators. This research aims to contribute to the enhancement of educational quality assurance competency among academic institution administrators through the development and evaluation of a supervision model. The study comprises three phases: phase 1 involves an investigation into the existing quality assurance competency framework and its relevance to the current context. Phase 2 focuses on the formulation and implementation of the supervision model derived from the established framework. Finally, phase 3 assesses the effectiveness of the implemented model at the curtain focus group. The supervision model integrates four strategic dimensions, termed the '4As': Awareness, Action, Assessment, and Accreditation, alongside seven approaches aimed at fostering knowledge, skills, and attributes on educational quality assurance. These approaches cover supervision documentation, online supervision seminars, remote supervision workshops, online learning platforms, focus group discussions, networking, and hybrid supervision sessions. The implementation of the model was conducted among 32 executives from secondary academic institutes in Nakhon Ratchasima, Chaiyaphum, Buriram, and Surin provinces, Thailand. The evaluation results reveal a significant improvement in the educational quality assurance competency among administrators who underwent the supervision model compared to both the control group and their initial competency levels. Furthermore, participants expressed high satisfaction levels with the model's efficacy.